Support Services

Need technical or application support?

We are here to support you

C-RAD is proud to have highly trained and experienced staff. We are able to support you both remotely and on-site. No matter if your question is technical or application oriented, you are only a phone call or email away from an answer.

Certified and experienced staff

Effective diagnostic tools

Original spare parts

User adapted eDucation Portal

Technical Services

Technical Support in the local language by specialists – certified by C-RAD

Technical Training (part of installation finalization) provided to orient users to the systems’ functionality

Field Service Engineering team specialists have a broad background in both Photon and Proton support activities:

Certified engineers to install/maintain/troubleshoot all systems and products
Dedicated 2nd line support engineers to assist distributors and manage complex configurations
Extensive experience with installations (>1000 systems worldwide)
Remote access possibility to guide local users in 1st line troubleshooting and usage of systems
Digitalized lessons learned system to enable rapid issue resolution

Application Support

Receive advanced 2nd line Application Support by C-RAD, provided by clinical application specialists with clinical backgrounds as RTTs, Dosimetrists and Medical Physicists.

C-RAD provides flexible remote support in English, German, French, Chinese, Arabic, Hindu, Swedish and Dutch.

In the distributor market, clinical experts certified by C-RAD provide Application Support in the local language.

Service support locations

C-RAD is establishing its own C-RAD service organization in core markets. In countries where C-RAD is represented by distributors, C-RAD ensures a high and homogeneous service level by offering regular service training programs at C-RAD’s training center for the distributors.