Support Services

Need technical or application support?

We are here to support you

C-RAD is proud to have highly trained and experienced staff. We are able to support you both remotely and on-site. No matter if your question is technical or application oriented, you are only a phone call or email away from an answer.

Certified and experienced staff

Effective diagnostic tools

Original spare parts

User adapted eDucation Portal

Technical Services

Technical Support in the local language by specialists – certified by C-RAD

Technical Training (part of installation finalization) provided to orient users to the systems’ functionality 

Field Service Engineering team specialists have a broad background in both Photon and Proton support activities:  

  • Certified engineers to install/maintain/troubleshoot all systems and products  
  • Dedicated 2nd line support engineers to assist distributors and manage complex configurations  
  • Extensive experience with installations (>1000 systems worldwide)  
  • Remote access possibility to guide local users in 1st line troubleshooting and usage of systems  
  • Digitalized lessons learned system to enable rapid issue resolution 

Application Support

Receive advanced 2nd line Application Support by C-RAD, provided by clinical application specialists with clinical backgrounds as RTTs, Dosimetrists and Medical Physicists.   

C-RAD provides flexible remote support in English, German, French, Chinese, Arabic, Hindu, Swedish and Dutch.   

In the distributor market, clinical experts certified by C-RAD provide Application Support in the local language. 

Service support locations

C-RAD is establishing its own C-RAD service organization in core markets. In countries where C-RAD is represented by distributors, C-RAD ensures a high and homogeneous service level by offering regular service training programs at C-RAD’s training center for the distributors.

Sweden

C-Rad AB
Sjukhusvägen 12K
SE-753 09 Uppsala

+46 18 410 8288

(Opening hours: 9-17 CET)

Germany

C-RAD GmbH
Wittestr. 30 K
13509 Berlin

+49 3030807514

(Opening hours: 9-17 CET)

France

CYRPA Innovations

49 bis,
avenue Franklin Roosevelt
75008 Paris

+33 184883777

(Opening hours: 9-17 CET)

USA

C-Rad Inc.
70 SE 4th Ave.
Delray Beach, FL 33483

+1 833 411 2723

(Opening hours: 9-17 CET)

China

C-RAD (Shanghai)
Medical device Co. Ltd.
Block 2 Room 503, No 608 Shengxia Road
Pudong new Area, Shanghai
201203, China

(Opening Hours 9-17 CST)

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